Question 1

What does a tenant find service include?

Accepted Answer

Our tenant find service includes marketing the property, conducting viewings, performing tenant reference and credit checks, handling tenancy agreements, and ensuring the tenant is set up to move in.

Question 2

How long does it take to find a tenant?

Accepted Answer

The time it takes can vary depending on property type, location, and market demand. On average, it may take anywhere from 1 to 2 weeks, but in high-demand areas, it can be faster.

For HMO rooms tenants usually move quicker and we've been known to source, complete comprehensive checks and have the tenant move in within 5 days.

Question 3

Do you perform background checks on potential tenants?

Accepted Answer

Yes, tenants undergo comprehensive referencing which includes background checks, credit history, income verification from their current or future employer, and references from previous landlords to ensure reliability and financial stability.

Question 4

Who handles the deposit?

Accepted Answer

We collect the deposit before and transfer this to you so that you can register with a government approved scheme.

Question 5

Will my property be listed on major platforms like Rightmove and Zoopla?

Accepted Answer

Yes, we will market your property on major property portals such as Rightmove, Zoopla, Spareroom and social media channels to maximize exposure.

Question 6

What happens if the tenant doesn't pay rent?

Accepted Answer

With our tenant find service alone, ongoing rent collection and property management are typically the landlord’s responsibility. If you require full support, consider a fully managed service or our guaranteed rent option.

Question 7

Will I be informed about repairs and maintenance?

Accepted Answer

Yes, we keep you informed of any significant repairs or maintenance. For minor issues, we follow agreed-upon guidelines to handle them efficiently without disturbing you.

Question 8

What does a property management service include?

Accepted Answer

Property management typically covers everything from finding and screening tenants, collecting rent, handling maintenance requests, conducting inspections, ensuring legal compliance, and managing tenant communication.

Question 9

How much does property management cost?

Accepted Answer

Fees vary but are often a percentage of the monthly rent, usually between 10% and 15%, depending on the services provided and size of HMO property.

Question 10

How are tenants vetted?

Accepted Answer

Tenant screening includes comprehensive reference checks which include, credit history check, employment verification, and previous landlord references to ensure they are reliable, responsible, and financially stable.

Question 11

How do you handle maintenance and repairs?

Accepted Answer

We coordinate all maintenance and repairs through our network of trusted contractors. Regular inspections help us catch issues early, and we aim to handle all requests promptly, keeping your property in good condition.

Question 12

How often do you inspect the property?

Accepted Answer

We typically conduct inspections every 3 to 6 months to ensure tenant compliance and property upkeep. Additional inspections may be arranged if necessary or at your request.

Question 13

How do you collect rent?

Accepted Answer

We receive rent directly from tenants into our Client Money Protect bank account and process payments to you, deduct maintenance and ensure transfers are made to you on the same date each month. We also manage any late payments or issues with non-payment on your behalf.

Question 14

How often will I receive updates about my property?

Accepted Answer

We provide regular updates on rent collection, inspections, maintenance, and any tenant issues. You’ll receive monthly statements and are welcome to reach out anytime.

Question 15

What happens when a tenant moves out?

Accepted Answer

When a tenant leaves, we handle the checkout process, including inspections, deposit handling, and preparing the property for the next tenant. We strive to minimize vacancy time and keep your property occupied.

Question 16

What if I want to switch to your management services from another agency?

Accepted Answer

Yes, this is a free service. We’ll handle the transfer process, communicate with your current management provider, and ensure a smooth transition for you and your tenants.

Services Breakdown	Tenant Find	Rent Collection	Fully-Managed	MPS - Guaranteed Rent
Free, no obligation valuation of rental properties	✔	✔	✔	✔
Preparation of the property - staging & photos	✔	✔	✔	✔
Advertise the property on all the major property portals	✔	✔	✔	✔
Accompanied Viewings	✔	✔	✔	✔
Tenant Referncing, Credit checks & bakcground checks	✔	✔	✔	✔
Tenancy Agreements & Legal Documentation.	✔	✔	✔	✔
Collecting the deposit and first instalment of rent	✔	✔	✔	✔
Registration of deposit with government approved Tenancy Deposit Scheme	✖	✔	✔	✔
Monthly rent payment collection & chasing late rent when required.	✖	✔	✔	✔
Inventory and Schedule of Condition	✖	✔	✔	✔
Tenancy renewal and annual rent review	✖	✖	✔	✔
Periodic Property Inspections	✖	✖	✔	✔
Maintenance handling & co-ordination of repairs	✖	✖	✔	✔
Arrange Gas Safety Checks EICR and EPC	✖	✖	✔	✔
Hold keys throughout the tenancy	✖	✖	✔	✔
Tenant check out & deposit return	✖	✖	✔	✔
Provide updates and advise on new legislative changes and deal with these on your behalf during the tenancy	✖	✖	✔	✔
Provide Tenants with 24/7 emergency & out of hours support	✖	✖	✔	✔
For HMO's - Monthly management visits to complete fire safety checks	✖	✖	✔	✔
Income During Voids	✖	✖	✖	✔
We invest & add value to your property by completing light refurbishments	✖	✖	✖	✔
We pay for maintenance	✖	✖	✖	✔
We repair or replace white goods	✖	✖	✖	✔
No arrangement fees & no commisions	✖	✖	✖	✔
Agree terms for up to 10 years	✖	✖	✖	✔
For HMO's - we pay council tax & utilities	✖	✖	✖	✔

SOUTHAMPTON'S TRUSTED HMO & PROPERTY MANAGEMENT TEAM

Personalised Service.
Agents You Can Trust

Management & Letting Options

Common HMO challenges We Solve

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2

3

4

5

6

7

8

9

10

Here's an Overview of Our Services and What to Expect:

Advertising Network

Frequently Asked Questions

TENTANT FINDS FAQs

1. What does a tenant find service include?

2. How long does it take to find a tenant?

3. Do you perform background checks on potential tenants?

4. Who handles the deposit?

5. Will my property be listed on major platforms like Rightmove and Zoopla?

6. What happens if the tenant doesn't pay rent?

7. Will I be informed about repairs and maintenance?

PROPERTY MANAGEMENT FAQs

1. What does a property management service include?

2. How much does property management cost?

3. How are tenants vetted?

4. How do you handle maintenance and repairs?

5. How often do you inspect the property?

6. How do you collect rent?

7. How often will I receive updates about my property?

8. What happens when a tenant moves out?

9. What if I want to switch to your management services from another agency?

Moorhouse Property Services are certified with

Personalised Service.
Agents You Can Trust

Let's Connect

SOUTHAMPTON'S TRUSTED HMO & PROPERTY MANAGEMENT TEAM

Personalised Service. Agents You Can Trust

Management & Letting Options

Common HMO challenges We Solve

1

2

3

4

5

6

7

8

9

10

Here's an Overview of Our Services and What to Expect:

Advertising Network

Frequently Asked Questions

TENTANT FINDS FAQs

1. What does a tenant find service include?

2. How long does it take to find a tenant?

3. Do you perform background checks on potential tenants?

4. Who handles the deposit?

5. Will my property be listed on major platforms like Rightmove and Zoopla?

6. What happens if the tenant doesn't pay rent?

7. Will I be informed about repairs and maintenance?

PROPERTY MANAGEMENT FAQs

1. What does a property management service include?

2. How much does property management cost?

3. How are tenants vetted?

4. How do you handle maintenance and repairs?

5. How often do you inspect the property?

6. How do you collect rent?

7. How often will I receive updates about my property?

8. What happens when a tenant moves out?

9. What if I want to switch to your management services from another agency?

Moorhouse Property Services are certified with

Personalised Service. Agents You Can Trust

Let's Connect

Personalised Service.
Agents You Can Trust

Personalised Service.
Agents You Can Trust