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tenants moving in


Love Where You Live.

Renting a property - information for tenants

We love creating safe spaces for tenants to call home. Here's some helpful information regarding our services and processes 

Once you have viewed a property and we've decided to proceed with letting the property to you, we will start the process of arranging the holding fee, references, tenancy agreement, deposits etc… 


Before commencing with the tenancy we will need to obtain satisfactory references from your employer and/or a previous or current landlord. We will confirm your right to live and work in the UK and seek proof of your identity and that of anyone living with you. If you do have any credit issues or you believe there is any other information that may affect you passing our referencing procedure, it is imperative to tell us straight away. There may also be instances when we require a personal reference or guarantor. 

Tenancy Agreement

Once the terms have been agreed by both parties and satisfactory references received, the relevant documentation will need to be signed by you and the landlord.


Before the start of the tenancy, an inventory is prepared detailing the contents and condition of the property. You will be provided with a copy and so will the landlord.

Deposits & Rent

Prior to the commencing of the tenancy, we will require a security deposit equivalent to 1 months rent and the first rental payment, a month in advance

Your deposit will be registered to a government approved deposit scheme such as (DPS or TDS).

Tenancy Holding Deposit 

When you rent a property with us, we will take a Holding Deposit of the equivalent to one week’s rent for the property you are interested in. 

Please note Moorhouse Property Services or the landlord may retain the right to withhold the holding deposit if: 

  • The tenant fails the right to rent check regardless of when the deposit was accepted. 

  • The tenant provides false or misleading information to the landlord or the letting agent, which the landlord is reasonably entitled to consider in deciding whether to grant the tenancy because this materially affects their suitability to rent the property. 

  • The tenant notifies the landlord or letting agent before the deadline for agreement that they have decided not to enter into the tenancy agreement. 

  • The tenant fails to take all reasonable steps to enter into a tenancy agreement.When you rent a property with us, we will take a Holding Deposit of the equivalent to one week’s rent for the property you are interested in. 

tenant charges

During The Tenancy

(payable to the Agent)

Rental payments overdue by more than 14 days will be subject to interest at the rate of 3% over the Bank of England Base Rate calculated from the date the payment was due up until the date payment is received


During The Tenancy

if permitted and applicable

  • Utilities – gas, electricity, water and sewerage

  • Communications – telephone and broadband

  • Installation of cable/satellite

  • Subscription to cable/satellite supplier

  • Television licence

  • Council Tax


Other Permitted Payments

Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement or early termination, if the Landlord agrees they can be made, up to the permitted limits.

tenant protection

Moorhouse Property Services  is a member of UKALA which is a client money protection scheme, and also a member of The Property Redress Scheme. You can find out more details on our website or by contacting us directly.

coho app logo

Need to report a repair?

Property maintenance to be reported through the COHO App. Please be as descriptive as possible and always provide a photo of the problem when you can.

Any Property Emergencies to be reported in the COHO App & please call if required.

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